SHIPPING POLICY
All orders are shipped within 24-48 hours if placed before 2:00 p.m.
EST Monday - Friday unless there is a fraudulent warning or
shipping address error. Please be aware UPS does not pick up packages
on weekends or holidays. All shipments have real-time tracking and verified
tracking numbers so you can track your items 24/7 with delivery
confirmation. When shipped, orders will take a few hours to update tracking. You will
get a shipping confirmation once shipped. Please allow until the next
business day to start tracking your package.
SHIPPING OPTIONS
PLEASE NOTE THAT ANY ORDER AFTER 2:00 P.M. ON FRIDAY WILL NOT SHIP UNTIL
FOLLOWING BUSINESS DAY. Double-check that your address is correct, we are not responsible for lost
items.
SHIPPING TO PO BOXES AND APO or FPO ADDRESSES
UPS does not ship to P.O. BOX addresses and/or APO or FPO addresses.
FREE SHIPPING
Free Shipping applies ONLY for the US continental territory. It doesn’t
include Alaska, Hawaii, Puerto Rico or any US island. Should UPS encounter any delays, Nacach Wax cannot be held
responsible.
TRACKING YOUR ORDER
Nacach Wax will update your tracking number via email, all orders come
with a verified tracking number and link. Tracking may take a few hours to
update. If there is a problem with your tracking number or package delivery,
please contact the courier directly prior to contacting us. Nacach Wax, does
not control the courier trucks, so once it leaves our facility you will need
to contact them for any issues.
|
COURIER
|
PHONE NUMBER
|
|
USPS
|
|
|
UPS
|
1-800-742-5877
|
|
|
|
|
Empty heading
SHIPPING TERMS & CONDITIONS
All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other
address after purchase. It is your responsibility to make sure your information is
accurate when placing an order. Any mailing address mistakes on your part are
not the responsibility of Nacach Wax.
Any orders with Fraud alert will not be shipped until all details and
information are verified. No exceptions. We have a fraud prevention system to
protect every party.
PRODUCTS LOST OR DAMAGED
We can't guarantee the performance of the shipping carriers, but we
will do our part to make sure you get your order delivered on time and without
any damage. At times, there are unforeseeable acts of nature and others issues that may arise, and the
shipping carrier may not be able to perform their duties to get
the delivery on time. In the rare event that this happens, Nacach Wax, cannot be held liable for late, lost, stolen, damaged packages. We
will do everything we can do assist with the delivery of your products.
However, we cannot be held accountable for the shipping carriers actions and
cannot issue refunds for shipping charges for delayed packages.
Delivery confirmation is provided on all orders within the U.S. Delivery
Confirmation includes notification of a sent package and are successfully
delivered package. Real-time tracking is with delivery confirmation.
Nacach Wax is not responsible for late or lost packages in the mail. This
is a carrier's matter. Once we have shipped the items with a tracking number
and it has been marked as delivered by the carrier, we do not provide refunds.
Please file a claim with the carrier by visiting their respective websites.
99% of all orders are delivered on time and are not lost.
Shipping charges are non-refundable. You are responsible for any additional
shipping charges during an exchange. If you send back an exchange, please
include a note with what items you wish to receive in exchange, the address to
send them to, the date your order was placed online, along with your email
address.
BROKEN OR DAMAGED ITEM/S INSIDE MY BOX
We can't guarantee the performance of the shipping carriers, but
we will do our best to make sure you get your order delivered on time and
without any damage. At times, there are unforeseeable acts of nature and others issues that may arise that are out of our
control. In the event that you receive your box and you realize that there
are broken or damaged items inside your box, you MUST place all the items
back in the box in the same conditions as they arrived and call us
immediately to request a Return Label.
No refunds or exchange will be made if any of the returned items are lost
or missing,
DELIVERED BUT NOT DELIVERED
We're here to help! All of our shipments include Delivery Confirmation on
every order to guarantee delivery. If the tracking information confirms
that your order has been delivered to your address but you have not
received your order, please contact couriers for further assistance. We can not be held accountable for packages when the tracking
information states the package has been delivered to your order
address.
In some cases, carriers will mark a package as “Delivered” when it is still
"Out For Delivery" that day. We recommend checking for a “Delivery
Attempted” notification left by the carrier; they may be attempting to reach
you to deliver your package.
FRAUD PREVENTION
Nacach Wax is Level 1 PCI DSS compliant and 100 % safe and
secure for online payment processing. We work diligently to
protect the safety and security of our customers and our assets.
All orders are at our discretion to be checked for fraudulent activity on
varying levels of research. If we are unable to verify your payment through
the information you have provided, we will communicate what is needed for us
to move forward with the order process. Additional information, including
but not limited to, a photo ID, passport and/or payment details may be
requested.
